Reservations Coordinator

4 days ago


Ajman, Ajman, United Arab Emirates the first group dubai Full time
Reservations Agent Job Description

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at The First Group Dubai. As a key member of our front office team, you will be responsible for handling all aspects of hotel reservations, ensuring seamless guest experiences, and driving revenue growth.

Key Responsibilities:
  • Guest Communication: Respond to all incoming calls and guest inquiries in a prompt, attentive, and courteous manner, maintaining excellent call audit scores.
  • Reservation Management: Enter reservations into the system according to standard operating procedures, book room reservations to maximize revenue, and up-sell rooms and amenities when possible.
  • Reconversion and Special Requests: Handle cancelled reservations, communicate with the Sales Department and Front Office, and ensure accurate files and reports.
  • Guest Requirements: Ensure all guest requirements are properly noted on the booking and communicated with the departments involved.
  • Revenue Management: Post no-show revenue daily, communicate rates and availability to wholesalers, and ensure proper billing instructions are updated on each booking.
  • Team Collaboration: Work closely with the Sales Department and Front Office to ensure seamless guest experiences and drive revenue growth.
  • Administrative Tasks: Complete tasks on the daily reservations checklist and be fully aware of the hotel's promotions and offers.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.



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