Food and Beverage Service Assistant
7 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Food and Beverage Service Assistant to join our team at AccorHotel. As a key member of our hospitality operations, you will play a vital role in ensuring exceptional guest experiences in our restaurants, bars, and banquet facilities.
Key Responsibilities:
- Assist in the day-to-day operations of our hotels, restaurants, bars, or banquet facilities.
- Support service teams in providing excellent guest experiences from taking orders to serving food and beverages.
- Work alongside kitchen staff in preparation, plating, and presentation of meals in accordance with hotel standards.
- Observe and learn the process of inventory management, including stock rotation and supplies ordering.
- Interact with guests in a professional and courteous manner, ensuring their needs are met and responding to any special requests.
- Assist with guest inquiries, complaints, and ensure a positive dining experience.
- Help manage seating arrangements, reservations, and waitlists for dining areas.
- Observe and learn about food safety, hygiene, and sanitation standards.
- Ensure that all food and beverage served meets the hotel's quality standards.
- Monitor presentation and consistency of food, beverages, and service.
- Participate in training sessions to learn about service standards, hospitality practices, and food & beverage operations.
- Attend department meetings to discuss operational strategies, guest feedback, and industry trends.
- Assist in setting up and servicing events, including banquets, conferences, and private functions.
- Help with coordination between kitchen, service staff, and guests during events to ensure smooth operation.
- Work closely with the F&B team, including chefs, servers, bartenders, and supervisors, to ensure a cohesive and efficient working environment.
- Learn the roles of different team members and contribute to overall team performance.
Requirements:
- Currently enrolled in or recently graduated from a degree or diploma program in Hospitality Management, Culinary Arts, Business, or related fields.
- Previous experience in a restaurant or hotel setting is an advantage but not required.
- Excellent communication skills (both verbal and written).
- Strong attention to detail and a passion for providing high-quality guest service.
- Ability to work well under pressure in a fast-paced environment.
- Team-oriented with a positive attitude and willingness to learn.
- Flexibility and adaptability to various tasks and situations.
- Basic knowledge of food safety and hygiene practices (training will be provided if necessary).
Work Arrangements:
This is a full-time position, and the candidate will be required to work on-site at our hotel.
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