Reservations and Guest Services Agent
1 week ago
**Welcome to Avani Hotels & Resorts**
We offer a unique experience for our guests, with a focus on attention to detail and a balance between work and play, design and function, service and privacy.
Located in the Ibn Battuta complex on Sheikh Zayed Road, our hotel is surrounded by boutiques, restaurants, and family-friendly activities. With our own metro station, exploring the city is convenient.
**Job Description**
The Customer Service Representative - Hospitality will be responsible for providing exceptional service to our guests. This includes taking reservations, greeting and registering guests, and providing outstanding guest service during their stay.
**Requirements**
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Ability to work shifts, weekends, and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
**Level:** Entry level
**Type:** Full-time
**Function:** Other
**Industry:** Hospitality
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