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Head Waiter

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Kitopi Full time
About the Role

We are seeking a highly motivated and experienced Head Waiter to join our team at Kitopi. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that our team members are well-trained and motivated.

Key Responsibilities
  • Team Leadership: Provide guidance and support to team members to ensure they are equipped to deliver excellent customer service.
  • Customer Service: Ensure that all customers receive a warm and welcoming experience, and that their needs are met promptly and efficiently.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members.
  • Problem-Solving: Identify and resolve any issues that may arise during service, and ensure that customer complaints are handled promptly and professionally.
  • Communication: Maintain effective communication with team members, management, and customers to ensure that all needs are met.
Requirements
  • Experience: Minimum 3 years of experience in a similar role, preferably in the food and beverage industry.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to work well under pressure, and a strong commitment to customer service.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.