Head Waiter

1 week ago


Abu Dhabi, United Arab Emirates The bench cafe Full time

The Head Waiter is responsible for overseeing the dining experience in our café, ensuring that all guests receive exceptional service. This role involves leading the waitstaff team, managing reservations, and maintaining a welcoming atmosphere. The Head Waiter will also assist in training new staff and coordinating with the kitchen to ensure smooth service.

Key Responsibilities:

- **Guest Service**:

- Greet and seat guests, providing menus and information about daily specials.
- Ensure all guests receive prompt and attentive service throughout their meal.
- Address guest inquiries, concerns, and feedback in a professional manner.
- **Team Leadership**:

- Supervise and coordinate the activities of the waitstaff, ensuring high standards of service.
- Train and mentor new waitstaff, providing guidance on menu items, service techniques, and café policies.
- Schedule shifts and manage staffing levels to ensure efficient operations.
- **Service Management**:

- Monitor dining area for cleanliness and organization, addressing any issues as they arise.
- Collaborate with the kitchen staff to ensure timely and accurate food delivery.
- Manage reservations and optimize table turnover while maintaining guest satisfaction.
- **Sales and Upselling**:

- Promote menu items and specials to enhance guest experience and increase sales.
- Handle cash and credit card transactions accurately, ensuring all payments are processed correctly.
- **Inventory and Reporting**:

- Assist in inventory management, including monitoring stock levels and ordering supplies as needed.
- Report any issues or concerns to the Restaurant Manager promptly.

Qualifications:

- Previous experience as a waiter or in a similar role, preferably in a café or casual dining environment.
- Strong leadership and interpersonal skills.
- Excellent communication and organizational abilities.
- Knowledge of food safety and hygiene standards.
- Ability to work flexible hours, including evenings and weekends.

Physical Requirements:

- Fast-paced environment requiring multitasking and attention to detail.

**Benefits**:

- Competitive salary plus tips.
- Employee discounts on food and beverages.
- Opportunities for advancement within the café.

Pay: From AED4,000.00 per month


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