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Customer Experience Manager
2 weeks ago
Al-Futtaim Motors seeks an experienced Customer Experience Manager to drive sales growth and ensure maximum customer satisfaction. This role involves identifying and capitalizing on sales opportunities, adhering to company procedures, and developing strong relationships with clients.
Key Responsibilities:
- Drive sales growth by optimizing every sales opportunity and developing strong customer relationships.
- Maintain high standards of Customer Satisfaction (CSV) and Net Promoter Score (NPS) throughout the customer journey.
- Collaborate with colleagues to achieve sales targets and enhance the company's image and prestige.
- Stay up-to-date with product knowledge, industry trends, and selling techniques to continually improve performance.
- Participate in ongoing training and development programs to enhance skills and expertise.
Essential Qualifications:
- Minimum 2 years of sales experience, preferably in luxury automotive sales.
- Demonstrated upselling skills and ability to create value from new products.
- Excellent written and spoken communication skills.
- Proven negotiation skills with a track record of influencing customer choices.
About Al-Futtaim Motors:
We are a major division of the Al-Futtaim Group, representing a portfolio of renowned automotive brands. Our core business activities include distribution, manufacturing, leasing, and aftersales services, with a focus on delivering exceptional customer experiences.
