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Customer Experience Coordinator

1 week ago

Sharjah, Sharjah, United Arab Emirates Dorchester Collection Dubai Full time
Job Overview

We are seeking a seasoned Hospitality Excellence Specialist to lead our front desk team at Holiday Inn Dubai. As a key member of our operations team, you will be responsible for implementing procedures that drive excellence in guest service delivery.

Key Accountabilities:
  • Exemplary Service Delivery: Foster a culture of exceptional customer service across all touchpoints, ensuring a positive experience for every guest.
  • Proactive Problem-Solving: Anticipate potential issues and develop proactive solutions to prevent guest dissatisfaction.
  • Team Leadership: Lead, motivate, and develop a high-performing team of front desk staff, focusing on delivering outstanding customer experiences.
  • Process Optimization: Continuously assess and improve front desk operations, identifying opportunities to streamline processes and enhance efficiency.
  • Collaboration and Communication: Work closely with hotel management to ensure alignment on guest needs and preferences, fostering a collaborative environment that drives success.
  • Performance Metrics: Monitor and analyze key performance indicators to measure guest satisfaction and identify areas for improvement.