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Hotel Operations Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Description

Job Title: Duty Manager

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Hilton Worldwide, Inc. As a Duty Manager, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Guest Service: Greet and assist guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Team Management: Supervise and train front desk staff, ensuring they provide excellent service and adhere to company standards.
  • Problem-Solving: Resolve guest complaints and issues in a fair and efficient manner, ensuring guest satisfaction and loyalty.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring seamless operations and guest satisfaction.
Requirements:
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Experience: Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in hotel software and systems.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for career advancement and professional growth, including training and development programs.
  • Collaborative Work Environment: We foster a collaborative and inclusive work environment, where employees feel valued and supported.

Language: English (US)