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Client Engagement Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates The First Group Full time
About Us

We are a global property developer with a portfolio of upscale hotels, residential properties, and real estate asset management services.

We were among the first developers to identify the tremendous potential in providing private investors with the opportunity to purchase hotel guestrooms and serviced apartments in our collection of upscale properties located in prime locations across Dubai.

Our success is backed by a list of International Property awards and strategic partnerships with renowned companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines, and Jumeirah Hotels and Resorts.

Job Role

The Client Engagement Specialist is responsible for contacting and qualifying clients who have purchased investment travel packages.

The primary focus is on ensuring client participation in upcoming investment trips, assessing their suitability, addressing travel-related concerns, and coordinating with internal teams to facilitate a smooth travel process.

Key Responsibilities

  • Client Engagement & Qualification

    • Contact and confirm every client booked for the travel stage.
    • Assess and identify potential investors by understanding their financial profile, occupation, existing investments, and overall suitability.
    • Ensure clients meet financial requirements for the investment trip, including reservation fees and initial payment plans.
    • Determine client investment aspirations and reasoning.
    • Verify that clients are sole decision-makers or ensure all relevant parties attend the investment trip.
    • Encourage clients to travel at the earliest possible date post-purchase.

  • Investment Trip Preparation

    • Clarify client expectations for the TFG investment trip.
    • Ensure clients understand the two-day Investment Visit itinerary and its purpose.
    • Promote urgency by highlighting available discounts and limited product availability.
    • Communicate and promote ongoing TFG investment promotions.

  • Internal Coordination & Payment Processing

    • Collaborate with internal teams, including Travel, Tele-Sales, and Property Consultants, to streamline the client experience.
    • Address and resolve any pending payments related to travel (tickets, visas, etc.).
    • Ensure all necessary documents are collected and payment receipts match the package price.
Required Skills & Expertise
  • MUST speak Arabic, French, and English fluently.
  • Prior experience in outbound sales calls or telesales is highly desirable.
  • Strong communication and persuasion skills.
  • Ability to assess client financial profiles and investment potential.
  • Excellent organizational and time-management abilities.
  • Target-driven mindset with the ability to work under pressure.
  • Customer-focused approach with problem-solving capabilities.