Customer Experience Manager Role

5 days ago


Dubai, Dubai, United Arab Emirates Meituan Full time

At Meituan, we're looking for a seasoned Customer Experience Manager to lead our user experience efforts in the Middle East region.

This role involves overseeing customer relationships, conducting needs analysis, and developing strategies to enhance user satisfaction and loyalty.

You'll communicate effectively with users, resolve issues, and provide timely feedback on their opinions and suggestions.

In addition, you'll monitor user behavior and market trends, analyzing user needs and providing data-driven insights to support decision-making and product refinement.

This is a mid-senior level full-time position that requires 5+ years of experience in customer experience management or related fields.

We're seeking someone with strong communication skills, a customer service mindset, and the ability to build strong relationships with users.

Key Responsibilities:

  • User Relationship Management: Develop and implement CRM strategies to enhance user satisfaction and loyalty.
  • User Needs Analysis: Conduct regular user needs analysis to identify areas for improvement.
  • Issue Resolution: Communicate effectively with users to resolve issues and complaints.
  • Data-Driven Insights: Analyze user behavior and market trends to provide data-driven insights.

Requirements:

  • 5+ years of experience in customer experience management or related fields.
  • Proficiency in English as a working language is preferred.
  • Strong communication skills and a customer service mindset, with the ability to build strong relationships with users.
  • Advanced data analysis and problem-solving skills, capable of adjusting strategies based on data insights.
  • Teamwork and collaboration skills, with the ability to coordinate resources and achieve team goals.


  • Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

    Job Overview:Moodys Investors Service seeks a talented Customer Experience Manager to join our team. As a Customer Experience Manager, you will play a critical role in enhancing customer engagement and driving retention through effective communication and collaboration with internal stakeholders.Your key responsibilities will include coordinating delivery of...


  • Dubai, Dubai, United Arab Emirates Trip Full time

    Are you passionate about delivering exceptional customer experiences?We're looking for a talented Customer Experience Manager to join our team at Trip.In this role, you'll design and execute CRM plans to enhance customer engagement and retention.You'll partner with internal departments to create and manage campaign-related content across CRM channels.Your...


  • Dubai, Dubai, United Arab Emirates Etoile Group Full time

    Role DescriptionThe Assistant Shop Manager is responsible for leading a team of staff members and driving sales growth through effective store operations and customer engagement. This individual will report directly to the Retail Manager and play a key role in maintaining the high standards of the Etoile Group brand.Key Responsibilities:Manage daily store...


  • Dubai, Dubai, United Arab Emirates Meituan Full time

    At Meituan, we're seeking a seasoned Customer Experience Manager to oversee the customer experience in the Middle East region.This key role involves managing user relationships, analyzing user needs, and developing CRM strategies to boost user satisfaction and loyalty.You will be responsible for communicating effectively with users, resolving issues, and...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    At Sundus, we are seeking a highly skilled Customer Experience Manager to lead our contact center operations. As a key member of our team, you will be responsible for developing and executing strategies to optimize operational costs within the contact center.Responsibilities:Foster a culture of continuous improvement and employee engagement to drive business...


  • Dubai, Dubai, United Arab Emirates Al Fahim Group Full time

    As a key member of the Al Fahim Group, we are seeking an experienced Customer Experience Manager to oversee the Call Centre operations. The ideal candidate will be responsible for ensuring that customer satisfaction is at the forefront of everything we do.About the Role:Create and maintain a comprehensive knowledge base to ensure consistent and efficient...


  • Dubai, Dubai, United Arab Emirates OSN Full time

    About UsAt OSN, we believe that great stories have the power to unite, inspire, and heal people from all walks of life. Our mission is to bring these incredible stories to audiences across the MENA region, curating a diverse range of series, films, and documentaries for our subscribers. As a leader in premium content services, we strive to create memorable...


  • Dubai, Dubai, United Arab Emirates Canonical Full time

    About the RoleWe are seeking an experienced Support Engineering Manager to lead our customer support team at Canonical. As a key member of our operations team, you will be responsible for managing a professional support team, including skills development and performance evaluation.ResponsibilitiesLeadership and operational control of the support...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    Position: Customer Experience ManagerCandidate profiles: UAE National and ExpatriatesQualifications:Bachelor's degree in Social Sciences, Education, Psychology, or related fieldsMinimum Requirements:A minimum of 4 to 5 years of working in a customer engagement-related role – with some experience in the field of Early Childhood or social developmentFluency...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    - Position: Customer Experience Manager- Candidate profiles: UAENational and Expatriates,Bachelor's degree inSocial Sciences, Education, Psychology, or relatedfields A minimum of 4 to 5years of working in a customer engagement-related role –with some experience in the field of Early Childhood or socialdevelopmentFluency in Arabic and English(written and...


  • Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    Welcome to First Abu Dhabi Bank, where we are committed to delivering exceptional customer experiences. We are currently seeking an experienced Contact Centre Team Leader to join our team and play a key role in achieving our goals.The ideal candidate will have a proven track record of leading high-performing teams, with a strong focus on customer...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    - Position: Customer Experience Manager- Candidate profiles: UAENational and Expatriates,Bachelor's degree inSocial Sciences, Education, Psychology, or relatedfields A minimum of 4 to 5years of working in a customer engagement-related role –with some experience in the field of Early Childhood or socialdevelopmentFluency in Arabic and English(written and...


  • Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    About the RoleWe are seeking an experienced Technical Service Manager to join our dynamic and dedicated team at Al-Futtaim Automotive. As a Technical Service Manager, you will be responsible for overseeing and managing service operations within our organization.The successful candidate will lead and manage the service team to achieve performance targets and...


  • Dubai, Dubai, United Arab Emirates Gulf Flowers Full time

    About Us:Gulf Flowers is a renowned global flower market leader with a 25-year track record of delivering fresh flowers from Europe, Ecuador, Colombia, Kenya, Japan, China, and the USA to the Middle East. Our state-of-the-art wholesale warehouse and Customer Centre in JAFZA, Dubai, boasts an impressive 5000 square metre space.We're committed to refining our...


  • Dubai, Dubai, United Arab Emirates LVMH Group Full time

    Sales Role OverviewThe Sales Advisor role at Celine in Avenues Mall involves contributing to the development of the brand in the local market, working closely with the retail team, and learning from experienced professionals. This opportunity allows you to develop your skills in sales, customer service, and teamwork.Main Tasks- Participate in sales growth...


  • Dubai, Dubai, United Arab Emirates VPerfumes LLC Full time

    About this RoleVPerfumes LLC is seeking an experienced Arabic Customer Experience Manager to lead our customer support initiatives. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences.Key Responsibilities:Develop and execute customer support plans to meet business objectives.Train and...


  • Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

    We're on the hunt for a charismatic Customer Experience Manager to join our team at Mövenpick Hotels & Resorts!As a key member of our hospitality team, you'll play a vital role in delivering world-class guest experiences.Your responsibilities will include:Providing top-notch service to our guests, exceeding their expectations in every way.Developing a deep...


  • Dubai, Dubai, United Arab Emirates Meituan Full time

    Oversee customer experience for Keeta Drone in the Middle East region, including user relationship management and user needs analysis. Develop and implement CRM strategies to enhance user satisfaction and loyalty. Communicate effectively with users to resolve issues and complaints, and provide timely feedback on user opinions and suggestions. Monitor...


  • Dubai, Dubai, United Arab Emirates Independent Food Company Full time

    Key ResponsibilitiesAs a Customer Experience Manager with Independent Food Company, your primary focus will be on ensuring that every guest has an unforgettable dining experience. Your responsibilities will include:Developing and maintaining relationships with guests, understanding their needs, and addressing any concerns promptly.Creating customized menu...


  • Dubai, Dubai, United Arab Emirates RAFFLES Full time

    Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Manager to join our team at Raffles. This is a fantastic opportunity for a motivated individual who is passionate about delivering exceptional customer service and ensuring that every guest has an unforgettable experience.The successful candidate will be responsible for overseeing...