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Group Sales Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Job Title: Cluster Groups Coordinator

We are seeking a highly skilled and organized Cluster Groups Coordinator to join our team at Accor. As a key member of our revenue team, you will be responsible for managing group bookings, coordinating with other departments, and ensuring seamless execution of group events.

Key Responsibilities:
  • Group Sales and Management: Manage group bookings, sales, and revenue growth for our cluster, ensuring maximum occupancy and revenue.
  • Communication and Coordination: Communicate effectively with other departments, including revenue, sales, and operations, to ensure smooth execution of group events.
  • Group Reservations and Payments: Manage group reservations, payments, cancellations, and rooming lists, ensuring accurate and timely processing.
  • Reporting and Analysis: Produce reports and statistics on group sales, revenue, and occupancy, providing insights for revenue growth and optimization.
  • Guest Service and Feedback: Handle guest complaints and feedback, ensuring prompt resolution and maintaining a positive reputation for our hotel.
  • Brand Standards and Compliance: Ensure adherence to Accor brand standards, policies, and procedures, maintaining a high level of quality and service.

Requirements: To be successful in this role, you will need excellent communication and organizational skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. You will also need to be proficient in using technology, including our property management system and other software tools.

What We Offer: As a Cluster Groups Coordinator at Accor, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our hotel. We offer a competitive salary, benefits package, and opportunities for career growth and development.