Sofitel Event Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

The position of Events Coordinator is a key role in the operation of Catering Events and execution of Groups and Events handed over by Sales.

The Events Coordinator will contribute to the operation of Catering Events and execution of Groups and Events handed over by Sales, adhering to the management standards and quality guidelines in the Department set by the Cluster Director of Sales and Marketing.

Financial Key Roles and Responsibilities:

  • Prepare accurate administration reports submitted on time to the Cluster Director of Groups & Events.
  • Use the Opera Sales and Catering System for maximum performance.
  • Prepare all administration documents required by the Groups & Events Team.
  • Attend to telephone, fax, and email inquiries in a timely manner.
  • Coordinate Fam Trips and Site Inspections as required.
  • Attend Monthly and Weekly Sales Meetings.
  • Attend to all Events Department mail and maintain a correspondence database.
  • Assist with direct mail campaigns.
  • Maintain filing systems (manual and electronic).
  • Maintain and manage the database.
  • Assist with promotions where requested.
  • Organize Trade Shows, functions, and exhibitions where applicable and advised by Superiors and carry out travel arrangements.
  • Assist with the compilation of annual Groups & Events budgets, business plan, and regular action plans.
  • Stock control of Groups & Events collaterals.
  • Coordinate and maintain the supply of complimentary gifts and promotional items.
  • Work in line with business needs.
  • Be aware of the Credit Policy.
  • Be fully aware of Sofitel Standards.
  • Perform related duties and special projects as assigned.
  • Keep constant updates on the Database of customers in liaison with Groups & Events Team.

Qualifications:

Personal Attributes:

  • Have a good understanding of the luxury market.
  • Have a good understanding of all hotel departments.
  • Knowledge of sales skills and revenue management.
  • Must have strong interpersonal skills with attention to details.
  • Strong written and verbal communication skills.
  • Strategic thinking combined with the ability to move strategy to action.
  • Problem-solving skills.
  • Self-motivated, creative, and confident with a highly energetic personality.
  • Creative, independent, and manages stress gracefully.
  • Ability to meet deadlines consistently.
  • Proactive and taking initiative.
  • Must be organized and able to work and follow systems and procedures.
  • Must be adaptable to change of strategy, ideas, systems, etc.
  • Must be guest service-oriented.
  • Proficiency in organizational planning with the ability to multitask.

Experience and Qualifications:

  • Minimum 2 years of experience in a sales position, preferably at an international 5-star hotel.
  • Degree/Diploma in Hotel Management/Business Administration.
  • Strong knowledge of Opera Sales & Catering and Microsoft Office.
  • Understand the local culture and have worked in the region.
  • Fluency in English, written and spoken.
  • Fluency in Arabic, written and spoken, is an advantage.

Remote Work: No

Employment Type: Full-time


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