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Service Excellence Specialist

1 week ago

Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time
Job Summary

We're seeking a Restaurant Operations Coordinator to join our team at 21c Museum Hotels. In this role, you'll play a key part in ensuring the smooth operation of our restaurants and bars, delivering exceptional service and creating memorable experiences for our guests.

Responsibilities

This role involves a range of responsibilities, including:

• Setting up the assigned restaurant or bar area for service, including preparing tables, polishing equipment, and restocking supplies

• Taking orders, serving food and drinks, and handling payments to ensure seamless service delivery

• Collaborating with other team members to maintain a clean and organized workspace

• Participating in ongoing training and development programs to improve your skills and knowledge

• Ensuring adherence to company policies and procedures, including health and safety protocols and confidentiality agreements

Requirements

To be successful in this role, you'll need to have a strong passion for delivering exceptional customer service and a commitment to maintaining high standards of quality and hygiene. You'll also need to possess excellent communication and teamwork skills, as well as the ability to work in a fast-paced environment.

A diploma or degree in hotel management is required, and exposure to the hospitality industry would be an added plus. Fluency in English is essential, and additional languages are a bonus.

Why Work with Us?

We offer a dynamic and supportive work environment where you can grow and develop your skills. Our team is passionate about delivering exceptional service and creating memorable experiences for our guests, and we're committed to making a positive impact on the communities we serve.

We value our employees' contributions and recognize their hard work and dedication. We offer a range of benefits, including opportunities for career growth and professional development, to support your personal and professional goals.