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Service Excellence Manager

1 week ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Customer Service Program Specialist

We are committed to ensuring the best experience for our customers. To achieve this, we are looking for a Program Specialist to join our Middle East Customer Service team.

The Program Specialist will be responsible for defining and delivering a CX roadmap that significantly improves the shopping experience for customers.

  • Define and deliver a CX roadmap to improve the shopping experience.
  • Build a detailed understanding of customer needs and behaviors.
  • Influence partner teams to deliver improvements.
BASIC QUALIFICATIONS

- Excellent written and verbal communications skills with an ability to interact with senior stakeholders.
- Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.
- Confident creating reports for leadership consumption.
- Ability to take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment.

PREFERRED QUALIFICATIONS

- Background in ecommerce, retail or consulting industries.
- Practical experience in program management concepts, such as prioritization, governance, reporting and benefits validation.