Hotel Reservation Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time
Job Description

As a Reservation Agent at Novotel Bogor Golf Resort & Convention Center, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Efficiently handle guest inquiries and requests, providing accurate and timely responses.
  • Process guest information with precision and attention to detail.
  • Stay up-to-date on hotel facilities and activities to provide informed recommendations.
  • Resolve guest complaints and establish positive relationships with clients and customers.
Requirements
  • Previous experience in hotel reservations or a similar customer service role is preferred.
  • Proficiency in Opera or a related system.
  • Excellent time management skills with the ability to multitask.
  • Fluency in English; additional languages are a plus.
What We Offer
  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunities to develop your talent and grow within your property and across the world.

We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Our team is diverse, young, and vibrant, and we offer a dynamic work environment that values collaboration and growth.



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