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Hospitality Services Leader

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Mövenpick Hotels & Resorts. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional guest satisfaction and driving business growth.

Key Responsibilities
  • Resource Planning and Team Management: Develop and implement effective resource planning strategies to ensure seamless operations, manage your team, and support their development.
  • Leadership and Mentoring: Assist in leading, mentoring, and training Restaurant Service Operations teams to enhance their skills and knowledge.
  • Quality Control and Brand Standards: Supervise and delegate duties to ensure brand standards are maintained, and regularly review house counts, forecasts, and VIP lists to communicate effectively with all outlets.
  • Kitchen Liaison and Food Quality: Liaise with the kitchen team to ensure the highest standard of food quality and visual appeal.
  • Guest Feedback and Satisfaction: Focus on guest feedback and continuously work to improve guest satisfaction scores.
Requirements
  • Experience and Qualifications: Minimum 2 years of experience in a similar role, degree in hospitality management or food and beverage, and strong knowledge of Restaurant Service Operations.
  • Interpersonal and Problem-Solving Skills: Possess a service-focused personality, passion for food and beverage, and strong interpersonal and problem-solving abilities.
  • Leadership and Example: Demonstrate the ability to lead by example and possess strong leadership skills.