Customer Support Specialist

1 month ago


Sharjah, Sharjah, United Arab Emirates AECOM Energy sharjah Full time
Key Responsibilities:
  • Addressing Customer Inquiries: Engaging with clients through various communication channels to resolve their questions and concerns.
  • Product Assistance: Guiding customers in setting up products and troubleshooting any technical challenges they may encounter.
  • Feature Education: Providing detailed information about specialized functionalities and features of products to enhance user experience.
  • Follow-Up Support: Ensuring that customers' reported issues are effectively resolved through consistent follow-up.
  • Error Reporting: Identifying, analyzing, and documenting product errors or malfunctions for management review.
  • Client Data Management: Maintaining comprehensive records of client interactions, including feedback and comments.
  • Feedback Analysis: Evaluating customer feedback and recommending improvements to management for service enhancement.
  • Account Maintenance: Updating client accounts and managing billing information as necessary.


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