Front Office Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Accor- North & Central America Full time
Job Description

Job Title: Front Office Manager

Company: Accor - North & Central America

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor - North & Central America. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:

  • Guest Service: Provide personalized and attentive service to guests, ensuring their needs are met and exceeded.
  • Team Leadership: Supervise and train front office staff to ensure they have the skills and knowledge to provide exceptional service.
  • Operational Management: Manage the front office operations, including check-in, check-out, and room assignments.
  • Communication: Communicate effectively with guests, staff, and management to ensure seamless operations.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Quality Control: Monitor and maintain high standards of quality and cleanliness in the front office area.
  • Training and Development: Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices.

Requirements:

  • Education: Degree or Diploma in Hospitality Management is an asset.
  • Experience: Minimum of 1 year previous proven supervisory experience in a hotel or hospitality environment.
  • Skills: Excellent written and verbal communication, interpersonal, and leadership skills.
  • Technical Skills: Advance level of Opera PMS is an asset, computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  • Personal Qualities: Strong guest service orientation, multicultural awareness, and ability to work with people from diverse cultures.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and dynamic work environment.

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