Front Office Manager
3 weeks ago
Job Title: Front Office Manager
Company: Accor - North & Central America
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Accor - North & Central America. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.
Key Responsibilities:
- Guest Service: Provide personalized and attentive service to guests, ensuring their needs are met and exceeded.
- Team Leadership: Supervise and train front office staff to ensure they have the skills and knowledge to provide exceptional service.
- Operational Management: Manage the front office operations, including check-in, check-out, and room assignments.
- Communication: Communicate effectively with guests, staff, and management to ensure seamless operations.
- Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
- Quality Control: Monitor and maintain high standards of quality and cleanliness in the front office area.
- Training and Development: Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices.
Requirements:
- Education: Degree or Diploma in Hospitality Management is an asset.
- Experience: Minimum of 1 year previous proven supervisory experience in a hotel or hospitality environment.
- Skills: Excellent written and verbal communication, interpersonal, and leadership skills.
- Technical Skills: Advance level of Opera PMS is an asset, computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Personal Qualities: Strong guest service orientation, multicultural awareness, and ability to work with people from diverse cultures.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional growth.
- Collaborative Work Environment: A collaborative and dynamic work environment.
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