AV Infrastructure Lead

1 month ago


Dubai, Dubai, United Arab Emirates Deloitte & Touche M.E. Full time

Position Overview:
This role focuses on overseeing the technical administration of audio-visual systems within a corporate environment.

Location: Brunssum, Netherlands
Security Clearance: NATO Secret
Language Requirement: High proficiency in English

Qualifications and Experience:
To be successful in this position, candidates should possess:

  • Experience in managing POLYCOM systems
  • Familiarity with various AV equipment, including codecs, mixers, media converters, and projectors
  • Proven skills in setting up conference rooms and establishing network connections
  • Basic knowledge of LAN switches and local cabling infrastructure, including fiber optic cables and media converters
  • Understanding of audio protocols such as Dante and voice compression

Key Responsibilities:
The selected candidate will be responsible for:

  • Incident Management: 500 hours dedicated to local incident management, workload queue management, and repair supplies oversight.
  • Change Management: 170 hours for planning, executing, and controlling change management processes, including support request analysis and fulfillment.
  • Configuration Control: 210 hours focused on AV-related configuration control and asset management, including documentation and reporting.
  • Event Support: 100 hours of support for temporary and special events, requiring a minimum of one week's notice from validated service requests.
  • Additional AV Tasks: 420 hours allocated to other AV-related responsibilities, such as equipment lifecycle management and support for PA and antenna systems.


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