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Store Manager

2 months ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

Leadership and Team Development

  • Establish a clear vision for the team, aligning with the company's and store's objectives and key directions.
  • Identify, recruit, develop, and retain top talent in the fashion retail industry.
  • Create a positive work environment built on trust, respect, and fairness, serving as a voice for employees and facilitating open communication with leadership and HR teams.
  • Act as a coach for team members, promoting a growth mindset and leveraging the company's learning tools and platforms to monitor and support professional growth.
  • Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience and Engagement

  • Foster an omnichannel mindset among team members by promoting the various touchpoints of the customer experience, both physical and digital.
  • Utilize clienteling techniques, leveraging customer data to proactively cater to their needs and preferences, and drive the brand's e-commerce business through various activities, offerings, and activations.
  • Recruit new clients and convert them into loyal VIP customers by providing exceptional experiences and maintaining strong relationships through networking.

Operational Excellence and Efficiency

  • Ensure all sales and operational policies and procedures are followed and maintained in the store, adhering to the company's standards.
  • Ensure e-commerce orders are prepared and processed within set SLAs, with no pending fulfillment actions in the store.
  • Leverage available technology tools to support customer experience, both in-store and online, and ensure team members are trained on their use.
  • Adhere to operating standards from stock replenishment to display organization, as per the brand's visual merchandising guidelines.
  • Optimize floor coverage by analyzing historical traffic data and anticipating peak hours.
  • Ensure all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, collaborating with relevant teams to continuously improve and escalate any issues or concerns.

Requirements for Success

  • Proven experience in leading a fashion retail store in the UAE.
  • Current residence in the UAE.