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Customer Success Strategist

1 week ago

Dubai, Dubai, United Arab Emirates Lean Technologies Full time
About the Role

The Senior Customer Success Manager will be responsible for guiding customers through their digital journey with Lean, ensuring seamless collaboration within our teams to deliver exceptional outcomes.

This pivotal role involves acting as a crucial partner to our customers, drawing on expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions.

  • Interface with customers, leadership, and core account teams—Sales, Support, Implementation, and Product teams.
  • Strategize and support customers' adoption plans, translating strategic initiatives into actionable steps aligned with key milestones.
  • Proactively address customer challenges through innovative ideas and strategies.

Key Responsibilities

  • Leverage enterprise experience and operational excellence to influence decisions and offer insights.
  • Contribute to secure, robust solutions and foster ambitious thinking.
  • Encourage ownership of customer challenges and extend beyond delivering top-notch engagements.

Requirements

  • Extensive experience in a customer-facing role engaging with executives, technologists, and/or partners to solve business problems.
  • Proven track record of building relationships with internal and external stakeholders driving decisions collaboratively.
  • Experience leading digital transformation programs with a proven record of thought leadership and successful program completion.
  • Demonstrated success identifying business opportunities and increasing adoption and utilization of company products.