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Head of Customer Engagement

1 week ago

Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
Transformation Project Manager

Black Pearl Consult is seeking a Vice President of Digital Strategy to drive digital transformation and enhance customer engagement.

About the Role:

You will lead digital transformation, manage a strong team, and use data-driven insights to enhance customer satisfaction.

  • Develop and Execute Digital Strategies: Drive digital innovation and enhance customer experiences through strategic planning and execution.
  • Lead Digital Transformation: Improve digital platforms and introduce new technologies to enhance customer journeys.

Key Responsibilities

  • Shape the Digital Strategy: Develop plans to enhance customer satisfaction and loyalty.
  • Lead Digital Transformation: Improve digital platforms and introduce new technologies to enhance customer journeys.
  • Drive Change & Project Management: Lead transformation programs and collaborate with teams to introduce new processes and services.

Requirements

What You Need to Succeed:

  • Bachelor's degree in Business, Marketing, or related field (MBA preferred).
  • 5-8 years of experience in customer experience, digital channels, or transformation projects.
  • Strong leadership, communication, and project management skills.
  • Knowledge of AI, data analytics, and digital solutions to enhance customer engagement.
  • Experience in the utility sector or similar industries is a plus.

Why Consider this Job:

  • Lead digital transformation.
  • Work in a dynamic, forward-thinking environment.
  • Make a real impact on customer experience and digital innovation.