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Front Office Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time
Job Description

As a Team Leader at Rotana Hotels & Resorts, you will be responsible for ensuring the smooth operation of the Front Office department. Your primary goal will be to provide exceptional guest service, while maintaining a high level of productivity and efficiency.

Key Responsibilities:
  1. Guest Reception: Greet guests in a professional and friendly manner, ensuring their expectations are met from arrival to departure.
  2. Communication: Maintain effective communication with all related departments to ensure seamless service delivery.
  3. Rate and Occupancy Management: Stay aware of daily rate levels and occupancy levels to ensure optimal service delivery.
  4. Team Collaboration: Foster a positive working relationship with all Front Office employees, with a focus on Front Desk Agents and Guest Services.
  5. Supervision: Supervise Front Desk employees to ensure guests receive professional and friendly service.
  6. Knowledge and Information: Maintain up-to-date knowledge of hotel and local services, providing information and responding to guest queries.
  7. Cashier Closures: Verify cashier closures of Front Desk Agents at the end of each shift for billing and attachment accuracy.
  8. Guest Registration: Ensure all guest registrations are completed and correspond with Opera PMS guest information.