Parts Sales Specialist

3 weeks ago


Sharjah, Sharjah, United Arab Emirates United Diesel Full time

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with customers to understand their parts and service needs.
  • Parts and Service Sales: Identify and pursue sales opportunities to meet or exceed sales targets.
  • Issue Resolution: Take ownership of customer parts and service issues, following up to ensure timely resolution.
  • Site Visits: Visit customer job sites, shops, or maintenance facilities to assess parts and service needs and record information in the CRM database.
  • Machine Familiarization: Become familiar with customer machines and applications to provide effective support.
  • Communication: Respond to customer requests in a courteous, professional, and timely manner.
  • Prospecting: Maintain a prospecting system to identify new business opportunities and contribute to sales targets.
  • Order Management: Generate orders and upload them to OEM portals to ensure parts availability and timely delivery.
  • Inventory Management: Analyze exception reports on critical stocks, lost sales, and excess stocks to take corrective action and improve parts availability.
  • Documentation: Ensure accurate documentation and payment processes to avoid delays in shipment.
  • Regulatory Compliance: Ensure regulatory requirements are met for the warehouse facility.
  • Quality Management: Comply with the company's Quality Management System (QMS) requirements.

About United Diesel: As a leading provider of parts and service solutions, United Diesel is committed to delivering exceptional customer experiences and supporting the success of our customers.



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