Technical Support Expert

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time

As a technical support expert, you will be responsible for providing level 2 support for our IT infrastructure. This includes troubleshooting and resolving network-related issues, as well as collaborating with vendors and other teams to resolve complex problems.

You will work closely with the NOC team to identify and prioritize issues, and will be responsible for ensuring that all incidents are documented and tracked accordingly.

A strong understanding of network devices, including Cisco switches and routers, is necessary for this role. Additionally, knowledge of monitoring tools, such as SolarWinds, is required.

The ideal candidate will have excellent problem-solving skills and be able to work effectively under pressure. Strong communication and collaboration skills are essential for success in this role.



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