Technical Implementation Expert

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates G42 Full time

About G42

We are a global leader in edge computing solutions, revolutionizing the way people, places, and things interact. Our cutting-edge technology combines AI, robotics, and IoT to create innovative solutions that amplify human potential. At G42, we believe in empowering individuals and organizations to reach new heights.

The Automation Solutions Engineer will play a critical role in ensuring our robotic solutions meet customer needs and expectations. They will provide technical support, troubleshoot complex technical issues, and communicate effectively with internal and external stakeholders.

Key Responsibilities

  • Robot System Implementation: Assist customers with setup, integration, and optimization of robotic systems in their environments.
  • Robotics Hardware Expertise: Possess a strong understanding of robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems.
  • Robotics Software Expertise: Proficiency in coding ability to assist with integration between Orbit and customer work order systems.
  • System Architecture and Design: Provide expert knowledge on robot system architecture, ensuring optimal performance and reliability.
  • Collaboration with Teams: Work closely with internal teams, including engineering, product management, and sales/marketing, to ensure customer satisfaction and success.
  • Training & Support: Provide on-site or remote training for customers on robot operations, troubleshooting, and best practices.
  • Troubleshooting & Problem-Solving: Act as a subject matter expert for troubleshooting complex technical issues with robotic systems.
  • Feedback & Reporting: Gather feedback from customers regarding system performance, issues, and improvement suggestions.
  • Sales Support: Support the sales and marketing teams by providing technical demonstrations, creating solution proposals, and explaining the value proposition of our robotic solutions.
  • Documentation: Create and maintain technical documentation, including system configurations, implementation guidelines, and troubleshooting guides.


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