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Hospitality Service Expert

2 months ago

Dubai, Dubai, United Arab Emirates Rotana Hotel Management Corporation PJSC Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Service Professional to join our team at Rotana Hotel Management Corporation PJSC. As a Waiter, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

  • Service Standards
    • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
    • Greet and seat customers and serve them in a professional, discreet, and personalized way.
  • Menu Knowledge
    • Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
  • Quality Control
    • Consistently monitor the quality of food & beverage being served.
  • Customer Relations
    • Practice good customer relations and attend to customer complaints/queries satisfactorily.
  • Hygiene and Cleanliness
    • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
  • Pre-Service Preparations
    • Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
  • Waste Reduction
    • Ensure minimum wastage, breakage, and spoilage.
  • Upselling
    • Actively use up-selling techniques to exceed guest expectations and increase revenue.

Requirements

  • Education and Qualifications
    • You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter/Waitress in a high-volume restaurant.
  • Skills and Abilities
    • A good command of English and additional skills, like guest service and interpersonal skills, are essential.