Customer Service Scheduler
2 days ago
About the Role
As a Customer Service Scheduler with Johnson Controls, you will play a pivotal role in coordinating jobs for our team of skilled technicians. Reporting directly to the Service Ops & Analytics Manager, your responsibilities will be centered around ensuring seamless job execution.
Key Responsibilities:
- Schedule and dispatch jobs for 50+ technicians, allocating resources efficiently according to predetermined schedules, customer requests, or immediate needs.
- Create jobs within our system, effectively communicate with the Operations team, and ensure accurate job details.
- Cultivate strong relationships with multiple departments and customers, driving successful job outcomes.
- Monitor timesheet approvals and billing processes, minimizing delays.
- Pursue process improvement initiatives, leveraging analytical skills to optimize efficiency.
- Analyze and consolidate reports using Excel, providing data-driven insights to inform business decisions.
The Ideal Candidate
We are seeking an experienced professional with a university degree or diploma. Your ability to navigate complex situations, prioritize tasks, and demonstrate attention to detail is crucial. Proficiency in Excel and numerical skills is also essential, as well as at least one year of experience in a similar role.
Compensation Package
As a valued member of our team, you can expect a competitive salary of $65,000 - $80,000 annually, reflecting your expertise and contributions to the organization's success.
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