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Front Office Representative

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Place Full time

As a Hotel Host at Hyatt Place, you will be the primary point of contact for our hotel services and promotions, responsible for guest registration and providing exceptional customer service. This role involves seamless check-ins and check-outs, as well as opportunities for casual conversation and creating a memorable experience for our guests. You will handle payment processing and respond to guest inquiries, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive guest experience.
  • Handle guest registration and check-in/check-out processes efficiently.
  • Process payments and respond to guest inquiries in a timely manner.
  • Work collaboratively with the Front Office team to ensure seamless operations.
Requirements
  • A passion for delivering exceptional customer service and creating memorable experiences.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Flexibility to work a variety of shifts, including evenings and weekends.