Customer Experience Insight Strategist

4 days ago


Dubai, Dubai, United Arab Emirates Delivery Hero Full time
Job Description

As a Senior Specialist CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience.

  1. Provide analytical support to CX Operations and Policy teams to inform data-driven decision-making.
  2. Analyze large datasets to uncover trends and performance drivers, informing business strategies.
  3. Collaborate with cross-functional teams to design automated dashboards and monitor key CX metrics.

CX Performance Monitoring & Reporting:

  1. Develop and maintain real-time dashboards that provide visibility into customer experience performance.
  2. Track trends, KPIs, and operational metrics across regions to ensure alignment and visibility.

Special Projects & Strategic Initiatives:

  1. Support strategic projects requiring CX insights, such as process improvements and new initiative evaluations.
  2. Work closely with stakeholders to provide data-driven recommendations for special initiatives.


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