Customer Experience Strategist

4 days ago


Dubai, Dubai, United Arab Emirates AL Rostamani Group LLC. Full time
About the Role

Al Rostamani Group LLC is seeking a highly skilled Customer Journey Manager to join our team. In this role, you will be responsible for designing, managing, and optimizing the end-to-end customer experience across all sales and after-sales touchpoints.

Key Responsibilities
  • Develop a Customer-Centric Strategy: Create a comprehensive customer journey strategy that enhances the overall experience at every stage, from inquiry to post-sales service.
  • Analyze and Improve Touchpoints: Map and analyze customer touchpoints to identify pain points and opportunities for improvement, ensuring seamless interactions throughout the journey.
  • Drive Digital Transformation: Lead digital transformation initiatives to enhance customer engagement through online and offline channels, utilizing data analytics and customer insights to drive decision-making.
  • Lead the Customer Care Team: Oversee the Customer Care team to ensure timely resolution of customer queries and complaints, establishing strong correlations between the customer journey and its KPIs with financial gains and losses.

About Us:
We are Al Rostamani Group LLC, a well-diversified group with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development, and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, contributing to our multicultural and multi-national environment.



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