Receptionist - Mandarin Oriental Hotel Group

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Responsibilities

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the Mandarin Oriental Hotel Group. As a key member of our front-of-house team, you will be responsible for ensuring a seamless and welcoming experience for our guests.

  1. Attention to Detail: You will be responsible for maintaining the highest standards of attention to detail in all aspects of your work, from managing front desk operations to ensuring the accuracy of guest information.
  2. Departmental Knowledge: You will need to have a thorough understanding of our departmental procedures and protocols, including our quality and service standards.
  3. Compliance and Quality: You will be responsible for ensuring compliance with our hotel's standards and procedures, including our food and beverage service standards.
  4. Menu Knowledge: You will need to have a good understanding of our menu offerings and be able to provide recommendations to guests.
  5. Mise en Place Preparation: You will be responsible for preparing mise en place for food and beverage service, including setting up tables and ensuring that all necessary equipment is available.
  6. Station Management: You will work closely with the Chef de Rang to manage the front-of-house station, ensuring that all aspects of service are running smoothly and efficiently.
  7. Service Sequence: You will be responsible for following the sequence of service procedure, including taking orders and delivering food and beverages to guests.
  8. Guest Service: You will be committed to delivering exceptional guest service, including responding to guest inquiries and resolving any issues that may arise.
  9. Teamwork: You will be a team player, working closely with other members of the front-of-house team to ensure that all aspects of service are running smoothly.
  10. Restaurant Operations: You will be responsible for opening and closing the restaurant, including managing front desk operations and ensuring that all necessary procedures are followed.
  11. Guest Requirements: You will need to have a good understanding of guest requirements and be able to provide personalized service to meet their needs.
  12. Concept and Offerings: You will need to have a thorough understanding of our hotel's concept and food and beverage offerings, including being able to verbally explain these to guests.
  13. POS Operations: You will be responsible for operating the point of sales system to process food and beverage orders, including managing cash and credit transactions.

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