Marketing Response Center Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Full time
Job Summary

We are seeking a highly motivated and detail-oriented Marketing Response Center Specialist to join our team at Amazon. As a key member of our Global Marketing Response Center team, you will play a critical role in engaging with new and prospective customers in ASEAN, helping them embark on their cloud journey quickly and easily.

Key Responsibilities
  1. Customer Engagement: Build a stronger database of AWS leads by interacting with customers, researching existing leads, and creating a detailed view of the customer's need for cloud technology.
  2. Education and Nurture: Educate customers in the beginning of their cloud journey, moving them from warm or little interest to active interest, and nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators.
  3. Lead Generation: Create higher value leads resulting in higher conversion rates through nurture efforts, working closely with Marketing and Sales stakeholders to achieve campaign goals.
  4. Project Collaboration: Participate in global cross-functional MRC projects to drive operational excellence and better customer experience.
Requirements
  1. Education: Currently pursuing a Bachelor's degree.
  2. Work Authorization: Must be able to legally work in Malaysia.
  3. Commitment: Able to commit to a full-time internship for 6 months.
Preferred Qualifications
  1. Communication Skills: Excellent written and verbal communication skills, with the ability to listen to customers, understand needs, and ask clarifying/probing questions.
  2. Time Management: Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
  3. Business Development: Candidate with a strong interest in building a career in IT Business Development.

About Amazon: Amazon is committed to a diverse and inclusive workplace, and we are an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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