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Front Office Team Lead

1 week ago

Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Job Summary

We are seeking a highly skilled Front Office Executive to join our team at NMC Hospital. The successful candidate will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional customer service and efficient administrative processes.

Key Responsibilities:

  1. Customer Service: Provide top-notch customer service, handling complaints, special requests, and guest inquiries.
  2. Staff Supervision: Train and supervise front office staff to maintain high standards of customer service and administrative efficiency.
  3. Administrative Tasks: Manage staff schedules, handle HR-related tasks, and maintain an organized reception area.
  4. Reporting: Prepare monthly management reports on customer feedback, bookings, and cancellations.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 2 years of experience in front office management or a similar role.
  • Excellent communication, problem-solving, and leadership skills.