Front Office Manager

8 hours ago


Sharjah, Sharjah, United Arab Emirates ARADA Developments LLC Full time
Job Responsibilities
  • Oversee daily front office operations, ensuring all procedures align with the hotel's standards and guest expectations.
  • Lead, mentor, and schedule a diverse front office team, fostering an environment of collaboration and high performance.
  • Monitor guest arrivals and departures, ensuring seamless check-in and check-out experiences, while addressing any issues promptly.
  • Manage reservations and room inventory effectively, optimizing occupancy rates and revenue generation.
  • Conduct regular training sessions on customer service excellence, enhancing team skills and promoting guest satisfaction.
  • Implement and maintain security protocols for guest information and property safety, ensuring compliance with hotel policies.
  • Analyze guest feedback and survey results to identify areas for improvement and implement actionable strategies.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth operational flow and guest comfort.
  • Prepare and manage budgets related to front office operations, tracking expenses and implementing cost-saving measures.
  • Stay updated on industry trends and competitor practices, leveraging insights to enhance the front office's competitive edge.
Desired Candidate Profile
  • Bachelor's degree in Hospitality Management or related field, ensuring a solid foundation in industry principles.
  • Minimum of 5+ years of progressive experience in front office operations within a luxury hotel setting.
  • Fluency in English is essential; additional language proficiency is a strong asset for international guest relations.
  • Proven leadership experience, demonstrating the ability to inspire and manage a diverse team effectively.
  • Strong financial acumen with experience in budgeting and revenue management to maximize profitability.
  • Exceptional communication skills, both verbal and written, to facilitate clear interactions with guests and staff.
Employment Type

Full Time

Company Industry
  • Hotels
  • Hospitality
Department / Functional Area
  • Administration
Keywords
  • Reservations Manager
  • Guest Relations
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