Senior Spa Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Spa Cluster Lead to oversee and manage the daily operations of a spa and recreational facilities within the hospitality or wellness establishment. The successful candidate will be responsible for ensuring that guests and members have a positive and enjoyable experience in the spa and recreational areas while also managing the business aspects of the operation.
Key Responsibilities- Oversee and manage the daily operations of a spa and recreational facilities
- Ensure exceptional guest experiences in a highly empowered environment
- Represent the brand throughout the guest journey to deliver a flawless service experience
- Delight guests with the complete range of spa treatments always delivered to the highest possible standards
- Ensure achievement of business goals – financial, non-financial, and initiatives
- Completion of projects on time, within budget, and based on set quality standards
- Realizing cost efficiencies
- Analyzing operations and assigning resources accordingly
- Seamless communication across all levels of the business unit
- Provide constructive feedback (on and off-the-job)
- Resolve complaints and ensure adequate service recovery where needed
- Genuine service personality, with high EQ
- Minimum 2 years of similar experience in a 5-star hospitality industry
- Bachelor's degree in hospitality, beauty therapy, or similar
- A strong command of both written and spoken English is required; additional language is an asset
- Fast-paced and resilience
- Problem-solving and creative thinking
- Proactive and initiative-driven
- Handling high-pressure situations
- Customer and stakeholder management
- Emotional intelligence
- Managerial skills
- Decision-making
- Assertiveness
- Continuous improvement
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Our DNA is built on four core values: Customer Focus, Ownership Mindset, Fast-Paced, and Talent and Tenacity. We take pride in delivering on our promises and value the trust our customers place in us to deliver flawless products, services, and experiences.
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