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IT Support Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates Sundus Full time

Sundus is seeking a skilled IT Technical Support Team Leader to lead our IT support team. The ideal candidate will have a strong background in IT support and project management, with a proven track record of delivering high-quality results. Key responsibilities include:

**Project Excellence (5%)**

* Develop and execute strategic IT support projects to drive business growth and improve customer satisfaction.
* Assign and oversee project tasks to ensure timely completion and delivery of results.

**Information Security Assurance (10%)**

* Ensure the highest level of information security standards are upheld, managing risks and collaborating closely with IT Security to mitigate potential threats.
* Develop and implement effective security protocols to protect company data and systems.

**Documentation and Process Ownership (10%)**

* Maintain accurate and up-to-date working documents and process documentation.
* Collaborate with other document owners to enhance shared processes and improve efficiency.

**Specialist Skills / Technical Knowledge**

* Strong supervisory skills to lead and motivate team members.
* Exceptional customer service aptitude to deliver high-quality support to customers.
* Profound problem-solving capability to resolve complex technical issues.
* Expert troubleshooting skills to identify and resolve technical problems.
* Effective team leadership to lead and manage team members.
* Meticulous attention to detail to ensure accuracy and quality.
* Self-audit proficiency to evaluate and improve own performance.
* Persuasive influencing ability to communicate effectively with stakeholders.
* Delegation mastery to assign tasks and manage workload.

**Previous Experience**

* Minimum of 6 years' experience in IT support, including 4 years in a similar position, preferably in the Banking Sector.

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.