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Front Office Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa. As a Front Office Supervisor, you will be responsible for ensuring seamless guest check-in and check-out processes, verifying guest identities, and managing room assignments and key cards.

Key Responsibilities
  • Process guest check-ins, verifying guest identities and forms of payment, and assigning rooms and key cards.
  • Set up accurate guest accounts and enter Marriott Rewards information.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports, logs, and contingency lists.
  • Complete cashier and closing reports, and balance and drop receipts.
  • Count and secure bank at the beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
Additional Responsibilities
  • Assist management in training, evaluating, counseling, motivating, and coaching employees.
  • Develop and maintain positive working relationships with team members to reach common goals.
  • Listen and respond appropriately to employee concerns and follow company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Complete safety training and certifications, and ensure personal appearance is clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
  • Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards and enter and locate information using computers/POS systems.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
  • None
Equal Opportunity Employer

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.