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Collections Administrator
2 months ago
We are seeking a highly skilled Collections Administrator to join our team at Parisima Talent. As a key member of our customer service team, you will be responsible for ensuring the accuracy of Arabic translations of customer contact details and providing exceptional customer service.
Key Responsibilities- Customer Contact and Translation: Ensure the accuracy of Arabic translations of customer contact details and maintain up-to-date records.
- Notice Issuance and Couriering: Issue remedy and legal notices to customers and ensure timely delivery of these notices.
- Shipment Receipts and Settlement: Obtain delivery of shipment receipts and send these to the settlement and termination team.
- Customer Log Updates: Update customer logs in the system to reflect changes and interactions.
- Customer Service Experience: Proven experience in customer service, with a focus on resolving customer complaints and issues.
- Financial Institution Background: Previous experience working in a financial institution, with knowledge of financial products and services.
- Contract Reading and Remedial Experience: Ability to read and understand contracts, with experience in the remedial, termination, and settlement function in customer care.
