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Sales Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
Job Description

Job Title: Sales Coordinator - Logistics Specialist

Job Summary:

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team at Black Pearl Consult. As a Sales Coordinator, you will play a critical role in managing sales processes, coordinating customer service, and ensuring the smooth handling of cargo shipments.

Key Responsibilities:

  • Sales Support: Assist the sales team in managing inquiries, preparing quotes, and processing orders for Balikbayan Box cargo.
  • Customer Coordination: Act as a liaison between clients and the logistics team to ensure timely and accurate delivery of cargo.
  • Documentation Management: Prepare and maintain accurate documentation related to shipments, including bills of lading, customs paperwork, and inventory reports.
  • Order Tracking: Monitor and track cargo shipments, providing regular updates to clients and resolving any issues or delays.
  • Client Relationship Management: Develop and maintain positive relationships with customers, addressing any concerns or special requirements promptly.
  • Reporting: Generate and analyze sales reports, performance metrics, and customer feedback to support continuous improvement and achieve sales targets.
  • Process Improvement: Identify and recommend process improvements to enhance efficiency and customer satisfaction.
  • Coordination with Other Departments: Collaborate with warehousing, transportation, and customs teams to ensure seamless execution of logistics operations.
  • Market Research: Stay updated on industry trends and competitor activities to provide insights and support strategic planning.

Requirements:

  • Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Experience: Minimum of 3 years of experience in sales coordination or a similar role within the logistics or cargo industry.
  • Skills:
    • Strong organizational and multitasking abilities.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
    • Experience with CRM software and cargo management systems is a plus.
    • Detail-oriented with strong problem-solving skills.
  • Knowledge: Familiarity with Balikbayan Box cargo regulations, customs procedures, and logistics processes.
  • Languages: Proficiency in English; additional languages are a plus.

Working Conditions:

  • Hours: Full-time, 8:30 AM to 5:30 PM