Quality Assurance Manager

1 week ago


Dubai, Dubai, United Arab Emirates Wood Full time
Job Description

Quality Assurance Manager Lead

Job Summary:

We are seeking a highly skilled Quality Assurance Manager Lead to join our team at Wood. The successful candidate will be responsible for leading the management of all aspects of Quality across our organisation and the services we provide.

Key Responsibilities:

  • Quality Management: Support the management of all aspects of Quality across our organisation and the services we provide.
  • Stakeholder Engagement: Identify and regularly engage with key stakeholders to promote quality management and gather feedback on performance.
  • Resource Planning: Support the effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables.
  • Quality System Implementation: Implement the Wood Business Management System (BMS) across our organisation ensuring that its application is effective and that compliance with the system is routinely monitored, assessed and improved as necessary. Facilitate external BMS certification as appropriate.
  • Quality Supporting Systems: Ensure consistent and effective implementation of Quality supporting systems across our organisation (e.g., NCR, Progressive learning and Customer satisfaction systems).
  • Tender and Proposal Support: Support tenders and proposal activities for our organisation.
  • Risk-Based Assurance: Plan and execute risk-based assurance plans including the escalation of significant findings to program/project leaders.
  • Performance Monitoring: Monitor and analysis of delivery performance data, regularly reporting themes and trends to senior leaders and undertaking intervention as required.
  • Customer Feedback: Gather and act upon customer feedback ensuring action is taken to maintain and improve customer satisfaction.

Qualifications:

  • Degree/diploma or local equivalent in Quality management, project management or related discipline (essential).
  • Lead Auditor qualification by recognised industry body (essential).
  • Membership of CQI/ASQ Quality organisations, Project Management Institute or equivalent (desirable).
  • Formal training in recognised root cause analysis techniques (essential).

Knowledge, Skills and Experience:

  • Comprehensive understanding in industry standards (ISO 9001, ISO 19011 and associated Wood Standards).
  • Proficient in the analysis of processes and data.
  • Proficient in Microsoft Office.
  • High Level of communication skills in both written and spoken format.
  • Proficient in the use of continuous improvement tools and techniques.

Personal Attributes:

  • Leads by example.
  • Excellent planner and organiser.
  • Analytical, problem solver and systematic thinker.
  • Excellent inter-personal skills and team player.
  • Empowers others to make decisions within established parameters.


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