Customer Experience Coach

5 days ago


Dubai, Dubai, United Arab Emirates SEPHORA Full time

Sephora University seeks a dedicated and experienced professional to lead our Retail Education programs. As a Retail Education Specialist, you will play a crucial role in supporting all Retail Education projects, delivering Retail trainings, and ensuring strong onboarding of new joiners.

Main Responsibilities:
  • Develop and deliver comprehensive Retail training programs for store employees.
  • Collaborate with cross-functional teams to create engaging training materials and resources.
  • Lead onboarding initiatives and provide ongoing coaching and support to new joiners.
  • Foster a culture of excellence in customer service and retail expertise throughout the organization.
  • Stay up-to-date with industry trends and best practices in Retail education and training.
Requirements:
  • Minimum 3+ years of experience in Retail, with a proven track record of success in training and development.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Fluency in Arabic language.
  • Bachelor's degree in a relevant field, such as Education, Training, or Business Administration.


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