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Marketing Performance Analyst

1 week ago

Sharjah, Sharjah, United Arab Emirates AL Marwan General Contracting Company Full time

We are committed to delivering exceptional results and exceeding customer expectations at Al Marwan General Contracting Company.

To achieve this goal, we are looking for a talented Customer Experience Manager who can ensure our sales and tele sales teams consistently meet high standards.

Responsibilities:

  • Evaluate sales and tele sales interactions to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with sales and tele sales teams to develop effective solutions to customer complaints.
  • Monitor team performance metrics and report findings to management.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Recommend solutions to enhance customer experience and improve sales performance.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field is preferred.

Experience:

  • Proven 3 years experience in customer service, quality assurance, or performance monitoring.

Skills:

  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Proficiency in CRM systems and quality monitoring tools.