Client Support Specialist

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Inspire Gulf Recruitment Solutions sharjah Full time
Key Responsibilities:
  • Handling a substantial volume of inbound and outbound customer communications.
  • Aiming for effective resolution on the first contact while upholding the service standards of the support center.
  • Employing active listening techniques to comprehend customer inquiries and grievances before proposing optimal solutions.
  • Responding promptly to customer needs and fostering a positive interaction experience.
  • Maintaining composure and professionalism when addressing dissatisfied customers, ensuring they receive suitable resolutions to their concerns.
  • Collaborating with fellow Customer Service Representatives to cultivate a supportive and trustworthy team environment.
  • Grasping and utilizing necessary software, reports, tools, and performance metrics.
  • Routing and escalating calls to the relevant departments as necessary, such as sales.
  • Engaging in training sessions to enhance and refine existing skill sets.
  • Complying with all organizational policies and procedures.


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