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Client Support Specialist

3 months ago

Sharjah, Sharjah, United Arab Emirates Inspire Gulf Recruitment Solutions sharjah Full time
Key Responsibilities:
  • Handling a substantial volume of inbound and outbound communications with clients.
  • Aiming for effective resolution on the first interaction while upholding the standards of service excellence.
  • Employing active listening techniques to grasp client needs and concerns, subsequently providing optimal solutions.
  • Responding promptly to client inquiries, ensuring a pleasant and satisfactory experience.
  • Maintaining composure and professionalism when addressing dissatisfied clients, delivering effective resolutions to their issues.
  • Collaborating with fellow Customer Service Representatives to foster a culture of teamwork, trust, and high performance.
  • Utilizing necessary software, reports, tools, and performance metrics effectively.
  • Redirecting and escalating inquiries to the relevant departments as necessary.
  • Engaging in ongoing training to enhance and refine existing skills.
  • Complying with all organizational policies and procedures.