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Telecom Operations Lead

1 week ago

Dubai, Dubai, United Arab Emirates edara Full time
Key Responsibilities
  • Acceptance Management: Support the acceptance process for critical equipment and solutions, ensuring they meet required standards.
  • Corrective Maintenance: Manage CM activities for Core and Cloud systems, minimizing downtime and optimizing performance.
  • Team Leadership: Lead 2nd-level support teams for Core and Cloud, providing guidance and expertise to ensure seamless operations.
  • Operational Change Requests: Manage CR activities, implementing changes that improve efficiency and effectiveness.
  • Trouble Ticket Resolution: Ensure timely resolution of trouble tickets, continuously improving workforce management practices within Infrastructure Operations.