Customer Service Liaison for Accommodation

7 days ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah Full time

This is an excellent opportunity for a customer-focused individual to join our Reservations team as a Reservations Agent.

Main Responsibilities:

  1. Process and manage hotel reservations efficiently and accurately.
  2. Foster strong relationships with clients to ensure their needs are met.
  3. Implement and maintain effective procedures to prevent losses due to incorrect or incomplete reservations.
  4. Verify VIP arrivals and provide personalized service.
  5. Conduct regular quality checks on LQA / IFH results.
  6. Develop and promote the internal up-sell programme for Reservations department.
  7. Assist with additional tasks as required by management.


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