Customer Service Liaison

2 weeks ago


Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Rolla Suites Hotel. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Manage online and phone reservations, register guests and assign rooms.

  • Welcome guests upon arrival and provide information about the hotel, available rooms, rates and amenities.

  • Respond to client complaints in a timely and professional manner.

  • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest needs.

  • Confirm group reservations and arrange personalized services for VIP customers and event attendees.

  • Maintain updated records of bookings and payments.

Requirements and Skills:

  • 2 years' experience as a Hotel Front Desk Agent or similar role.

  • Experience with hotel reservations software IDS.

  • Customer service attitude and excellent communication and organizational skills.



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