Customer Service Liaison
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Rolla Suites Hotel. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities:
Manage online and phone reservations, register guests and assign rooms.
Welcome guests upon arrival and provide information about the hotel, available rooms, rates and amenities.
Respond to client complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Maintain updated records of bookings and payments.
Requirements and Skills:
2 years' experience as a Hotel Front Desk Agent or similar role.
Experience with hotel reservations software IDS.
Customer service attitude and excellent communication and organizational skills.
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