Customer Service Liaison

5 days ago


Dubai, Dubai, United Arab Emirates OnTime HealthCare Services Full time
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Liaison to provide excellent customer support, address inquiries, and ensure a positive experience with our products and services.

The ideal candidate will have previous experience as a Customer Service Representative or in a similar role, outstanding communication skills, and the ability to handle difficult situations with professionalism.

Key Responsibilities:
  1. Respond promptly and effectively to customer inquiries via phone, email, and chat
  2. Provide accurate information regarding our products and services to assist customers
  3. Assist clients with issues, complaints, and provide solutions in a timely manner
  4. Document customer interactions and maintain comprehensive records in our CRM system
  5. Collaborate with other departments to resolve customer issues and enhance the customer experience
  6. Follow up with customers to ensure their needs were met and satisfaction was achieved
  7. Collect feedback and suggest improvements to enhance the customer service process
  8. Stay informed about product updates and company policies to provide accurate assistance

Requirements:
  1. Previous experience as a Customer Service Representative or in a similar role
  2. Outstanding communication skills, both verbal and written
  3. Strong problem-solving skills and the ability to handle difficult situations with professionalism
  4. Customer-oriented with a passion for providing excellent service
  5. Proficient in using CRM software and Microsoft Office Suite
  6. Ability to multitask and manage time effectively
  7. Positive attitude and resilience to work in a fast-paced environment
  8. Fluency in English; additional languages are a plus

What We Offer:
A competitive salary and benefits package.

  • Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    At BENO - Luxury At Your Service, we are seeking a highly skilled Customer Service Liaison to join our team. As the face of our company, you will be responsible for creating a positive first impression and delivering exceptional customer experiences.Key Responsibilities:Welcome clients with a friendly and professional demeanorAssist clients by answering...


  • Dubai, Dubai, United Arab Emirates Al Tayer Group Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.


  • Dubai, Dubai, United Arab Emirates Elite Maids Cleaning Services Full time

    We are looking for a skilled Customer Service Liaison to join our team at Elite Maids Cleaning Services. In this role, you will provide exceptional customer service to our clients and ensure their needs are met.Key Responsibilities:


  • Dubai, Dubai, United Arab Emirates Hyatt Corporation Full time

    Role SummaryThe Customer Service Liaison is responsible for contributing to the successful operation of the Front Office. This includes providing excellent customer service and assisting in the smooth running of the Rooms Division.Key ResponsibilitiesDeliver an exceptional customer experience.Support the efficient operation of the Front Office.RequirementsWe...


  • Dubai, Dubai, United Arab Emirates Avery Dennison Full time

    Avery Dennison Corporation is a global leader in materials science and digital identification solutions. We help advance industries worldwide by providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, and enhance sustainability.As a Customer Service Liaison at Avery Dennison, you will be responsible for...


  • Dubai, Dubai, United Arab Emirates Connex Emirates Full time

    We are seeking a service-oriented individual to join our team as a Customer Service Representative.Role OverviewThe ideal candidate will serve as a liaison between customers and the company, providing product information, answering questions, and resolving any issues that may arise. They will be responsible for ensuring excellent service standards,...


  • Dubai, Dubai, United Arab Emirates Ontime Group Full time

    We are seeking a skilled Customer Service Liaison to serve as the primary point of contact between our organization and its customers. This individual will be responsible for effectively resolving customer issues, complaints, and inquiries while prioritizing customer satisfaction.Key ResponsibilitiesManage high volumes of inbound and outbound calls in a...


  • Dubai, Dubai, United Arab Emirates Vignette Collection Full time

    Job Description: We are seeking a skilled Customer Service Liaison to join our team at Vignette Collection. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our guests.Main Responsibilities:Respond to guest inquiries and resolve issues in a timely and professional manner.Process all...


  • Dubai, Dubai, United Arab Emirates SLS Full time

    About the RoleThe Customer Service Liaison will be responsible for delivering exceptional guest experiences, resolving issues promptly, and providing personalized attention to our valued customers.ResponsibilitiesBuild Relationships with Guests and Provide Personalized ServiceHandle Guest Complaints and Issues EffectivelyCoordinate Room Upgrades and Special...


  • Dubai, Dubai, United Arab Emirates Global Career Heights Full time

    We are seeking a skilled Customer Service Liaison to join our team at Global Career Heights.Job DescriptionThe successful candidate will be responsible for managing calendars, sending meeting minutes, and participating in high-level customer meetings. Excellent communication and presentation skills are essential.Key Responsibilities:Manage calendars and...


  • Dubai, Dubai, United Arab Emirates Gemsworldacademy Switzerland Full time

    Job Description:Gemsworldacademy Switzerland seeks an experienced and skilled Receptionist to provide exceptional customer service and administrative support to our academic community. The ideal candidate will be able to greet visitors, answer phone calls, and respond to emails in a professional and courteous manner.The Receptionist will be responsible for...


  • Dubai, Dubai, United Arab Emirates Afaq Al Khaleej Engineering Resources LLC Full time

    Job OverviewAfaq Al Khaleej Engineering Resources LLC seeks an experienced Customer Service Liaison to join our team. As a key member of our front desk team, you will be responsible for providing top-notch customer service to our clients and colleagues. If you have a passion for delivering exceptional experiences and working in a dynamic environment, we...


  • Dubai, Dubai, United Arab Emirates Modern Freight Company LLC Full time

    Modern Freight Company LLC is looking for a Customer Service Liaison - Logistics to join our team. The successful candidate will be responsible for providing exceptional customer service and ensuring seamless logistics operations.About the RoleKey Responsibilities:Serve as single point of contact for assigned customer accounts and guarantee satisfaction and...


  • Dubai, Dubai, United Arab Emirates Al Fattan Properties Full time

    About This RoleAs a Customer Service Liaison at Al Fattan Properties, you will play a vital role in ensuring seamless communication between clients and our team.Core Duties:Answering Calls: Answer all incoming calls in a professional and polite tone, addressing client concerns whenever feasible.Client Support: Provide support and guidance to clients,...


  • Dubai, Dubai, United Arab Emirates Hyatt Full time

    Job DescriptionWe are seeking a highly motivated and organized individual to join our Reservations team as a Customer Service Liaison.This role involves assisting the Director of Reservations in managing departmental operations, ensuring seamless communication with guests and internal stakeholders.Your Key Responsibilities:Assist in managing the reservations...


  • Dubai, Dubai, United Arab Emirates CONTROL GENERAL TRADING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Executive to join our team at CONTROL GENERAL TRADING LLC. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Maintaining a professional attitude and demeanor when interacting with customers.Responding...


  • Dubai, Dubai, United Arab Emirates Everythinginclick Full time

    At Everythinginclick, we are committed to delivering exceptional customer experiences. As a Customer Contact Service professional, you will be the first point of contact for our clients, providing prompt and accurate assistance with their inquiries.Key ResponsibilitiesAct as the primary point of contact for client inquiries, providing expert guidance and...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

    We are currently looking for a highly skilled and energetic Front Office professional to lead the way in delivering outstanding customer service.Foster strong relationships with guests through proactive engagement and personalized attention.This role requires a passion for excellence and a commitment to continuous improvement, as you will be responsible...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

    Rotana Hotels is seeking a Hotel Services Liaison to join our Front Office team. In this role, you will be responsible for handling every phone call with importance, providing professional and customer-focused responses to our guests.The key responsibilities of this position include:Maintaining effective communication with all related departments to ensure...


  • Dubai, Dubai, United Arab Emirates Al Karama Ayurvedic Center Full time

    Company OverviewAl Karama Ayurvedic Center is a well-established healthcare facility in Dubai, committed to delivering high-quality patient care.We are currently looking for a Female Front Office Receptionist who can provide excellent customer service and administrative support.Job DescriptionThe successful candidate will be responsible for:Providing...