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Relationship Management Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time
About the Role

We are seeking a highly skilled Relationship Management Specialist to join our team at Abu Dhabi Global Market ADGM. As a key member of our customer success team, you will play a critical role in ensuring our clients receive exceptional support and service.

Key Responsibilities
  • Customer Support: Provide timely and effective support to clients, ensuring their specific needs are met and their satisfaction is achieved.
  • Liaison and Communication: Act as a liaison between clients and the ADGM ecosystem, ensuring clear and timely communication.
  • Upselling and Retention: Support customers in upselling activities, such as upgrading licenses and adding activities, while executing customer retention strategies for companies intending to deregister.
  • Collaboration and Events: Collaborate with Marcoms and Business Development on events and initiatives to enhance customer engagement.
  • Customer Feedback and Analysis: Proactively identify and resolve customer complaints, queries, and offer value-added upsell activities. Contribute to increasing customer engagement and reducing the risk of customer churn.
  • Continuous Improvement: Continuously learn and analyze customer feedback to provide inputs for improving services.